for faulty and non-faulty items
to request an RMA number to return a faulty/non-faulty product to PC Pro
requests are subject to the following conditions:
Pc Pro Computers Ltd. reserve
the right to charge a 15% restocking fee for cancelled orders or
products ordered in error.
Goods must be returned,
complete, within two weeks of the RMA being issued, in their original
undamaged packaging with an RMA number clearly displayed on the outside
of the protective external box.
**Do not cut the cables on
security cameras as this voids the warranty**
RMA’s must be
returned by courier to avoid damage while in transit. Warranty will be
voided if goods are returned in inadequate packaging e.g. jiffy bag for
Issued RMA Numbers will
automatically become void after two weeks and no credit note
will be issued.
Pc Pro Computers Ltd will not
accept goods until a returns number is obtained and are unable to offer
Credit RMA’s are at
the discretion of Pc Pro Computers Ltd and if received incomplete we
reserve the right to charge for the replacement stock items and missing
components, or return goods to the customer.
Pc Pro Computers Ltd offer
Advance Replacement for DOA product within 7 days from date of
purchase. The Advance replacement will be invoiced at original invoice
price and the original invoice will be credited on receipt of DOA
goods. Thereafter warranty relates to the manufacturer’s own